We provide best-in-class BPO services to clients across multiple industries
INBOUND Domestic Voice Support
The best way to know your customers is by speaking to them directly. 24/7 inbound voice support is the most effective way of ensuring your business is ‘always on’. SSI Processing House voice support services give you an edge over competitors that rely on self-support or automation. Our reputation as one of the leading customer service companies is based on the high-quality, blended call center solutions we provide – inbound, outbound and technical support
A Look at Our Inbound Voice Support Services
General Inquiries
Give customers information when they need it most. Our friendly and helpful executives impress and assure your customers
Billing Queries
Don’t let payment related queries linger on. Let us help your customers understand their
bill and explain charges.
Order Taking
Keep sales moving along continuously without disruptions. We record orders accurately
and communicate in a professional manner
Customer Issues
Solve problems with immediacy before they blow up. Our executives address problems promptly and keep your customers satisfied.
Product Information
Make it easy for customers to understand your product. With quick access to
information, your customers can buy or use your product proactively.
OUTBOUND DOMESTIC VOICE Support
Even in the age of internet marketing, outbound dialing is an important part of a company’s marketing and customer service strategy. When done right, it can build valuable and long-term customer relationships. SSI Processing House outbound support services allow clients to keep in touch proactively with customers and convert customer relationships into tangible business value. We can offer outbound as a standalone service or in conjunction with one or more of our other Call center services: inbound voice support and technical support.
We have a vast experience in this sector and our skilled team is proficient by delivering it with the below activities
DATA VERIFICATION
We have mastered the art of verifying the data to accuracy through multiple and creative ways. Our team is trained well to tackle any situations and find the way to meet the expectation!
LEAD GENERATION
Our core area since the inception, has been Lead generation. With creative thinking and highly efficient
team, we are an experts in generating quality leads!
UP-SELLING
Up-selling of products is one another area where we are specialized. As this improves the revenues for
our clients we are always on our toes to exceed the targets!
EVENT PROMOTION
Multiple followups and close relation with the client is something which is essential for this type of process and we have an effective team who is skilled enough to do this.
PRODUCT PROMOTION
Any new launch requires a detailed promotion to a potential group of customers. We specialize in attracting customers to know the product!
COLLECTIONS
Outsource debt collection and pending payments to enjoy peace of mind knowing that dedicated representatives are handling these sensitive communications proactively.
FOLLOW UPS
Don’t ever forget to follow-up or delay an important moment in the prospect’s journey.
APPOINTMENT BOOKING
Lead potential customers’ through the sales lifecycle by initiating contact and setting up meetings.
CUSTOMER SUPPORT
End to end support with complete knowledge is something which is required for this type of calling and we are the masters of it!
Non-voice support
Non-voice support is a critical aspect of the BPO as most mediums are documented by both the ends. The scope for error is very minimal. But this doesn’t bother us as we are known for our quality standards and cautious work-style in this domain. We offer these services both in the domestic level and International level:
Live Chat
Compare to the email support process, the chat support process is much tougher as it requires spontaneity on the part of the customer executive. The executive of call center services may be needed to answer questions of various customers at a time which requires a lot of skill. Normally in such a process, the rate of traffic is higher in the daytime as compared to nighttime traffic. This type of process requires quick and accurate responses which make the first impression on the potential customers. Our team is specially trained in this skill to enhance the customer experience.
Email Support
Email support involves processing several pieces of information sought through emails and sending a suitable reply. It is very important to know the drafting skills for an email and to send appropriate information in Email support. Though email support does not involve interacting with a customer through voice, it needs to be resolved within a short time. Email support can be very effective to gain customer confidence by systematically resolving the issues. It can be very unobtrusive and will not cause any disturbance to a customer while it can sell the main points easily. Email conversations are crucial and sensitive at the same time. A professional approach is the main key here and we have that!